Refund Policy

Last Updated: 29th March 2025

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At kalapuraccessories.com, we value customer satisfaction and aim to provide you with the best shopping experience. If you are not entirely satisfied with your purchase, our refund policy outlines the terms under which you may request a refund.

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1. Eligibility for Refund
You may request a refund under the following conditions:
- The item received is defective, damaged, or incorrect.
- The return request is made within [2] days from the date of delivery.
- The product is unused, in its original packaging, and with all tags intact.

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2. Non-Refundable Items
- Earrings (for hygiene reasons)
- Items purchased on sale or with discounts (unless defective or damaged)
- Customized or personalized jewelry
- Gift cards or vouchers

 

3. Refund Process
- To initiate a refund request, contact our customer support team at [kalapuraccessories@gmail.com] with your order details and images of the defective/damaged product.
- Once your request is approved, you will be required to ship the item back to us.
- After we receive and inspect the item, we will process the refund within [3] business days.
- Refunds will be issued to the original payment method. Processing times may vary depending on the payment provider.

 

4. Shipping Costs for Returns
- If the return is due to a defective or incorrect product, we will cover the return shipping cost.
- If the return is due to a change of mind, the customer will bear the return shipping charges.

 

5. Late or Missing Refunds
- If you haven’t received a refund within the expected timeframe, please check with your bank or payment provider.
- If you still need assistance, contact us.

 

6. Contact Us
For any refund-related queries, reach out to us at:
Email: [kalapuraccessories@gmail.com]  
Phone: [9820775004]  

By shopping with Kalapuraccessories.com, you agree to our refund policy terms.